FAQ - Drinking Water Systems
Maintenance
Where Can I Book My Annual Service For My Systems?
What Maintenance Do I Need To Do For My Drinking System?
Read Video Transcript / Summary
All right, you’re probably asking yourself, “What maintenance does my drinking water system need?” Maybe you recently bought a home that already has one of our systems installed. If you’re the original purchaser, you’re covered by our lifetime warranty, which includes labor, parts, and everything else—as long as the system is properly maintained.
So, what does “properly maintained” mean? The system should be serviced at least every 14 months, although we strongly recommend having it serviced every 12 months. If you’ve ever seen one of these filters cut open after a year of use, you’ll quickly understand how much they’re doing to provide your family with clean, high-quality drinking water.
If you aren’t the original purchaser, unfortunately the lifetime warranty doesn’t transfer with the home. In that case, give your local branch office a call and schedule a service appointment. They can also check their records to see when the system was last serviced. If you recently purchased the home, you may still have a few months left before service is due.
Other than the annual service, there’s really very little maintenance required for the drinking water system. However, it’s very important to have the filters replaced and the system sanitized on schedule.
As for the cost, the annual service includes filter replacement, complete system sanitation, and about one hour of labor. For 2025, and likely continuing into 2026, the total cost is approximately $288. This annual maintenance helps ensure your system continues to perform properly and keeps your drinking water as clean and safe as possible.
What You’ll Learn in This Video
- How often your reverse osmosis drinking water system should be serviced.
- Why annual filter replacement and system sanitization are essential.
- What the lifetime warranty covers for original purchasers.
- Whether the lifetime warranty transfers when you buy a home with an existing system.
- How to find out when your system was last serviced.
- What is included in the annual maintenance appointment.
- The expected annual maintenance cost and why it’s a worthwhile investment.
- How proper maintenance helps ensure consistently clean, high-quality drinking water.
Why Is Water Slower On The Reverse Osmosis System?
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If your reverse osmosis system seems to be producing water more slowly than usual, there are several things you can check before assuming something is seriously wrong. This topic can get pretty technical, so let’s stick to the most common causes.
The first thing to check is the storage, or bladder, tank located underneath your sink. Make sure it’s filling completely. If the tank is failing, it can significantly reduce the amount of water delivered to your faucet. The air pressure inside the bladder tank should typically be between 8 and 12 PSI. Keep in mind that adding too much air reduces the amount of water the tank can actually store.
Next, think about when the filters were last replaced. We recommend changing them about once a year. If your system doesn’t have a whole-home water treatment system ahead of it, sediment and hard water can clog the prefilter much more quickly. Our reverse osmosis systems typically use a 5-micron sediment filter, but untreated water with hardness above about 6 to 8 grains per gallon can shorten filter life and make it difficult to reach that one-year service interval.
If the storage tank is working properly and the filters have been replaced recently, the next possibility is the reverse osmosis membrane itself. The membrane is the heart of the system and also the most expensive filter to replace. Over time, it can become fouled or worn out, reducing the system’s ability to produce water.
There are also a few simple things you can inspect, such as making sure any shutoff valves feeding the reverse osmosis system and faucet are fully open. Installation quality can also play a role. While many plumbers install reverse osmosis systems, water filtration systems have unique requirements that aren’t always familiar to every installer. Our technicians often correct issues we find after other installations.
If you’ve checked the storage tank, verified your filters are up to date, ensured the valves are fully open, and the system is still producing water slowly, it’s probably time for a service call. Give us a call and we’ll walk you through a few additional troubleshooting steps over the phone. If necessary, we’ll schedule a visit to inspect the system and get it back to operating properly.
What You’ll Learn in This Video
- The most common reasons your reverse osmosis system may have slow water flow.
- How to check if the storage (bladder) tank is working properly.
- The correct air pressure range for a reverse osmosis storage tank.
- How clogged filters can reduce water production and pressure.
- Why replacing filters every year helps maintain system performance.
- How hard water can shorten the life of reverse osmosis filters and membranes.
- When a worn-out reverse osmosis membrane may be causing the problem.
- Simple troubleshooting steps you can safely perform before calling for service.
- Why installation quality can affect your system’s performance.
- When it’s time to schedule a professional service call
Why Is My New Reverse Osmosis System Water Cloudy?
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All right, guys. If you’re checking this Frequently Asked Questions video, you probably just had a reverse osmosis unit installed within the last 24 to 48 hours.
One of the most common questions we get is, “Why does the water look cloudy or gray when it comes out of the faucet?” A lot of times people think something is wrong with the system.
In many cases, we’re not able to pre-rinse these systems in the shop before installing them. That’s why your technician should let you know to flush at least two full bladder tanks after installation.
It typically takes about two hours for the storage tank to fill completely. Once it’s full, empty it completely. As it drains, you may hear some sputtering, and you may notice the water has a gray or cloudy appearance. That’s nothing to be concerned about.
The filters and reverse osmosis membrane are very tight, and sometimes it takes a while for them to become fully saturated and sealed. We generally recommend flushing two tanks, but we’ve seen some systems take as many as eight full tanks before the water becomes completely clear.
If you fill a glass with the water and let it sit for a minute, you’ll usually see the cloudy appearance disappear as the tiny air bubbles rise to the top. During the winter, some systems are also shipped with a protective solution to help prevent freezing, which is another reason flushing the system is important.
Give the system another tank or two to flush, and keep an eye on the water. Watch the stream coming from the faucet and observe whether the cloudiness clears in the glass. We wouldn’t be concerned if it’s still happening after six or seven tanks, although sometimes it clears after just one.
If the water is still cloudy after about six full tanks, give us a call. We’ll come out within 24 hours to take another look. In most cases, we’ll simply flush the system again, because that’s almost always the cause of the cloudy appearance.
Have a good day.
What You’ll Learn in This Video
- Why newly installed reverse osmosis water may look cloudy or gray.
- Why it’s important to flush the system after installation.
- How long it typically takes for the storage tank to refill.
- How to tell the difference between harmless air bubbles and an actual water quality issue.
- When cloudy water is normal and when you should call for service.
- What to expect if your reverse osmosis system still appears cloudy after several flushes.
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