At East Coast Water Quality, we proudly serve homeowners throughout Virginia and North Carolina. One question we hear frequently—especially from military families—is what happens if you need to move shortly after purchasing one of our water treatment systems.

The good news is that your water treatment equipment can move with you. Just like any valuable investment in your home, your system can be removed and reinstalled at your next residence, allowing you to continue enjoying the same high-quality water wherever life takes you.

To help make that transition easier, we offer every customer one complimentary system removal. For most homeowners, this service is available if you move within one year of purchase. As a thank-you to our military service members, we extend that benefit to two years from the date of purchase.

During the complimentary removal, our technicians will uninstall both the whole-home system and the reverse osmosis system at no charge while restoring your home’s plumbing to its original configuration. In many cases, the opening left by the reverse osmosis faucet can be fitted with a soap dispenser for a clean, finished appearance.

Once your equipment has been removed, simply transport it with your household belongings. If you’re moving outside of our normal service area, we’ll be happy to help you locate a qualified installer in your new location to reinstall your equipment.

This relocation program is available for customers who own one of our Protector Series or EcoWater Systems products. While the initial removal service is complimentary during the eligible time period, reinstallation at your new home and installation of a soap dispenser are paid services.

Whether you’re relocating across town or across the country, our goal is to help you continue enjoying the benefits of clean, treated water in your new home.