1. Membership Term & Commitment

• All Maintenance Plans require a minimum 12-month agreement
• Early cancellation requires payment of the remaining balance of the agreement in full
• Memberships are non-transferable
• In the event of a home sale, the agreement may be terminated without penalty only if the new homeowner enrolls in a new Maintenance Plan with East Coast Water Quality

2. System Qualification & Eligibility

• Systems must have received a professional inspection by East Coast Water Quality within the past 90 days
• Reverse osmosis systems must have received annual filter change, sanitization, and service within the same timeframe
• Systems must be in serviceable condition at time of enrollment
• East Coast Water Quality reserves the right to:
  • Approve or deny enrollment
  • Require service or repairs prior to plan activation
• Pre-existing issues are not covered

3. Systems Over 5 Years Old

• Systems over five (5) years old enrolling in Silver or Gold Memberships are subject to an additional $20 monthly fee (applies to non-original purchasers only)
• Enrollment is contingent upon:
  • System condition
  • Prior maintenance history
• East Coast Water Quality reserves the right to:
  • Approve or deny coverage
  • Adjust pricing based on system condition and service risk

Added Protection for Long-Term Systems
As systems age beyond five years, key components may require replacement over time. With added protection, customers can avoid unexpected out-of-pocket labor costs associated with these repairs. Typical replacement costs may include:

• Media replacement: $900 – $1,300
• Control valves & electronics: $500 – $900

4. Maintenance Services

• Bronze Membership includes one (1) annual maintenance visit
• Gold Membership includes four (4) quarterly maintenance visits per year
• Maintenance services include inspection, testing, and system performance evaluation
• Additional service calls outside scheduled visits may incur standard service fees unless otherwise covered

5. Labor Coverage

• Silver and Gold Memberships include 100% FREE labor on repairs for whole home water treatment systems
• Reverse osmosis systems include free labor on warranty-covered repairs only

Labor coverage does NOT include:

• Freezing or temperature-related damage
• Acts of God (storms, flooding, etc.)
• Misuse, neglect, or tampering
• Improper installation not performed by East Coast Water Quality
• Pre-existing conditions

6. Salt Service (Gold Membership Only)

• Includes free salt delivery and installation, up to three (3) bags per scheduled visit
• Additional salt or specialty products may incur additional charges
• Salt provided is standard system salt unless otherwise specified

7. Plumbing Service Discount

• Members receive up to 20% OFF labor on select plumbing services (depending on membership package)

Eligible Services May Include:

• Well pumps
• Pressure tanks
• Tankless water heater cleaning and installation
• Electric Hot Water Heater Flushes
• Pipe and leak repair
• Faucets and sinks
• Whole home plumbing inspections
• Mineralizer Services
• Showers and Toilets
• Sump pumps
• Garbage disposals
• Backflow inspections and repair
• Light commercial / restaurant service
• Boiler pre-treatment services

Limitations:

• Discount applies to labor only
• Materials, equipment, and parts are not included
• Services are limited to the scope listed above
• Customer may be required to provide two written estimates from licensed and insured contractors

Service Discretion

• East Coast Water Quality reserves the right to decline, limit, or refer out plumbing services based on:
  • Scope of work
  • Project size
  • System condition
  • Safety concerns
  • Or if the work falls outside of our standard service offerings

8. Custom Coverage Addendum

• Additional equipment or specialty systems may be added under a Custom Coverage Addendum for an adjusted monthly fee
• Covered equipment, service frequency, and pricing must be:
  • Defined in writing
  • Approved prior to activation
• East Coast Water Quality reserves the right to approve, deny, or modify coverage

9. Excluded Equipment

Maintenance Plans do not include*:

• UV light systems
• Standard 10-inch sediment filters
• Custom or specialty filtration systems including:
  • Tannin systems
  • Neutralizers
  • Chemical feed systems

* Unless explicitly added through a Custom Coverage Addendum

10. Billing & Payment

• Maintenance Plans are separate from any equipment financing agreements
• Monthly payments are drafted on either:
  • The 12th, or
  • The 27th (Customer selects preferred date)
• Payments are required to maintain active membership status

11. Appointments & Access

• Customer must provide safe and reasonable access to equipment during scheduled service window
• Service appointments are scheduled within a 3-hour arrival window
• If service cannot be completed due to*:
  • Customer absence
  • Inaccessible system

* A $100 return visit fee will apply

12. Customer Responsibilities

• Maintain system in accordance with manufacturer and company recommendations
• Prevent damage from:
  • Freezing
  • Environmental exposure
  • Misuse or neglect
• Ensure system remains accessible for service

13. Company Discretion

East Coast Water Quality reserves the right to:

• Approve or deny membership
• Modify coverage based on system condition
• Adjust pricing for risk, age, or additional equipment
• Refuse service for unsafe or non-compliant conditions

— End of Terms & Conditions —