Apex Water Treatment Company

Apex, NC Water Treatment & Water Filtration

Explore Apex municipal water quality, drinking-water filtration, whole-home treatment and private-well solutions from East Coast Water Quality.

20+ YearsWater Treatment Experience
Master PlumbingLicensed & Insured
Professional InstallationWhole-Home & Drinking Water
Local SupportConsultation, Service & Maintenance
Your Apex Water Resource

Start With the Water Issue You Want to Solve

Apex homeowners may be looking for better-tasting drinking water, help with a specific municipal-water concern, or treatment for a private well. Choose the topic that best matches what you want to improve at home.

Apex Water Quality

Understanding Apex Municipal Water

Apex drinking water comes from B. Everett Jordan Lake and is treated at the jointly owned Cary/Apex Water Treatment Plant. The 2024 report describes a multiple-barrier process that includes activated carbon, ozonation, clarification, filtration, disinfection, pH adjustment and corrosion control.

1. Source WaterB. Everett Jordan Lake
2. TreatmentCary/Apex Water Treatment Plant
3. DisinfectionChlorine and chloramines
4. Your HomePlumbing can affect final water quality

The municipal report classifies Apex water as moderately soft, with an average hardness of about 1.9 grains per gallon. Private wells are different: iron, sulfur and other conditions can vary from property to property and require their own testing and treatment approach.

North Carolina Well Water Video

How to Treat Iron and Sulfur in North Carolina Well Water

Read Transcript

How to remove my sulfur or my iron in my North Carolina well water.

Guys, whether you're in Pasquotank County, across the Virginia line, Currituck County, we can keep going down the coast and come west. A lot of you are facing generally about the same thing in most well water. There are tannins and other things that you run into, and of course we could put out a long list.

This video is really targeting the sulfur and the iron, what to look for, and how to treat it. We'd always advise you, if you want a free consultation, give us a call. We can do a lot of things over the phone. Sometimes we do have to test in person to see whether this is oxidized iron, ferrous iron, or ferric iron.

Some of you guys, when you're moving into the home, they require you to have that well water test, and it's usually just a bacterial test. They don't care whether you can do a load of laundry or not. They just want to know if you have salmonella or E. coli. That's basically one of the main tests that you have to get done, even for refinances and things like that.

This video is just geared to point you in the right direction a little bit and to also give you a little bit of comfort that, as crazy as that water may seem, it may be coming out orange, all of it's treatable.

Water's water. It was at some point in a really nasty state whether you're on city water or well water. The city does a lot of the things that we're going to do here prior to them sending it through all the pipes and coming into people's homes.

With iron, there are two types: ferrous and ferric iron. You want to know whether or not this iron is oxidizing early or not, and then the level of iron. You can remove a little bit of iron, especially when you get into dissolved iron. Up to about two parts of iron is kind of a good number to be thinking about. I would stop trying to remove that with a water softener after that. It has to be dissolved iron.

We are the exclusive representative for over 25 to 27 Lowe's all the way down the coast, even getting west off the coast of North Carolina. We come behind people doing it themselves all the time. The associates, we love them in Lowe's and we love them in Home Depot and other places. They're doing their best with the knowledge they have, and sometimes they tell you, "Yeah, get this system here."

Especially for the sulfur, we were mainly talking about the iron to start off with, but that's a gas. You cannot take that out with a water softener. Yes, some things happen over the first two or three weeks, especially if you've got a carbon system or something. They'll help you for two or three weeks. Then you start to see those things get saturated, but that gas has to be oxidized out.

Back to the iron. If you're ever really over two parts of dissolved iron, I'd really be looking into an exclusive iron system. Behind me, you can see the Protector Series Iron Sulfur Breaker. It is a beast. It does oxidize and take out all of the iron, and we do a lifetime warranty on that equipment. It's a one-year labor warranty. Five years down the road, we couldn't stay in business if we couldn't get our labor covered if you had to have something done to it.

These machines will take out all the iron. Especially if you have any sulfur with that iron, we're straight going to that. It'll do both of those at the same time without using any salt.

It's not softening the water. That's a big difference. If we go back to taking out two parts or less of dissolved iron, you can do that with the water softener if it's not oxidized iron.

Again, we're only a phone call away. This doesn't have to be overwhelming, taking a bunch of crazy notes.

I will tell you, for the people that shop online and really go look at all the Chinese equipment on there that says Aqua this, H2O this, if their equipment was quality, they would have a dealer putting them in. As a water treatment company, I can just tell you, you can't stay in business if you're not using quality equipment because of the service costs when you have to honor those warranties and come back and come back and come back. Two or three calls and you took the profit out of your transaction already.

Using quality equipment is paramount when you're messing with iron. Iron ends up being like a tar or resin. It sticks to about everything it touches. Then it starts to accumulate on itself.

But ferric iron, if you have oxidized iron, let's just say that water's even slightly coming out orange, get water softener out of your vocabulary. You're going to have to go to an iron system that exclusively removes the iron before you ever run that into a water softener or anything else that you're going to try to filter out.

When you get into the iron, pH does need to be at least 6.0. One of the things, if you're chasing multiple problems, just know that you always have to take that iron out first. If you're chasing tannins, if you're chasing hardness, all of that equipment will be destroyed with iron if you don't remove it first.

In the spirit of trying to keep these videos short and sweet, we're going to close that out right there. Just keep in mind, with the sulfur, the Iron Sulfur Breaker here will take out all of that at one time. It doesn't use salt. In the most extreme circumstances, sometimes we have to upsize those.

We use these systems for irrigation as well. We'll go on these 20-foot irrigation wells in neighborhoods where they're staining their sidewalk, staining their house, and we'll use those systems to take that out as well.

Again, it's awesome because they don't use salt. I hope this video helps you guys out. Give us a call. Check out our videos. We have a ton of videos for all kinds of situations, especially with well water.

We try to make these videos educational, not blasting you with a product the entire time you're sitting here trying to learn something and having to close out screens and all that stuff.

Hope you enjoyed it. Any more questions, check us out or give us a call. Thanks.

What You'll Learn in This Video

  • The difference between ferrous (dissolved) iron and ferric (oxidized) iron in North Carolina well water
  • Why a water softener may handle small amounts of dissolved iron, but isn’t appropriate for higher levels or oxidized iron
  • Why sulfur cannot be removed with a water softener and needs to be oxidized
  • How an Iron Sulfur Breaker can remove both iron and sulfur without using salt
  • Why pH needs to be at least 6.0 when treating iron with an iron removal system
  • Why iron needs to be treated first before addressing other well-water problems such as tannins and hardness
Popular Apex Solutions

Whole-Home Treatment and Drinking-Water Filtration

Whole-home conditioning, reverse osmosis and targeted PFAS filtration solve different problems. The right choice depends on whether you want to treat every faucet, improve drinking water at one location or address a specific contaminant concern.

Protector Series whole-home water conditioner for Apex homes Whole-Home Treatment

Apex Water Conditioners

Improve water throughout the home with treatment selected for your household’s water conditions and comfort goals.

  • Treats showers, sinks, laundry and appliances
  • Whole-home treatment selected for the home
  • Professional installation
Protector PFAS and Lead Series water filter Targeted Filtration

Apex PFAS Water Filters

Apex’s 2024 report lists PFOA and PFOS as non-detects while reporting several other PFAS compounds in UCMR sampling. Homeowners who want additional treatment can compare whole-home and point-of-use options.

  • Whole-home and point-of-use options
  • Designed for targeted contaminant reduction
  • System choice based on treatment goal
Private Wells in Apex

Well Water Requires Property-Specific Testing

The Town of Apex municipal report describes treated surface water from Jordan Lake. A private well is a separate water source, so its iron, sulfur, pH, tannins, hardness, sediment and other conditions need to be evaluated at the property.

If you are seeing orange staining or smelling a rotten-egg odor, the North Carolina well-water video above explains why the type and level of iron—and whether sulfur is present—matter when choosing treatment.

Municipal water and well water should not share one generic recommendation.

Apex municipal water is treated before distribution. Private-well treatment should be selected from the conditions found at the individual property.

Why East Coast Water Quality

Professional Water Treatment With Long-Term Support

Apex Service

Water-treatment consultation, installation and service for homeowners in Apex, North Carolina.

Professional Installation

Insured work performed under a Master Plumbing license for proper system placement and connection.

Ongoing Maintenance

Available service for reverse osmosis filters, sanitation and continued system performance.

North Carolina Customer Experiences

What Homeowners Say

★★★★★

“I love how the water feels and tastes now!”

Lisa — Wilmington, NC
★★★★★

“This has greatly improved the quality of our water to our whole house & helped to make us feel better about moving to this area. It feels cleaner, us healthier, & less wiorried overall. Low maintenance & easy installation process.”

Kellyn — Hampstead, NC
★★★★★

“Spaghetti sauce tastes better. Coffee tastes better. It's much easier to clean the shower. The dishes in the dishwasher are much cleaner.”

Mary — Kure Beach, NC
Frequently Asked Questions

Apex Water Treatment Questions

Where does Apex drinking water come from?

Apex drinking water comes from B. Everett Jordan Lake in the Cape Fear River Basin. It is treated at the Cary/Apex Water Treatment Plant before being distributed to Town customers.

Is Apex water hard?

The Town’s 2024 report classifies Apex drinking water as moderately soft and gives an average hardness of about 1.9 grains per gallon.

Does Apex use chlorine or chloramines?

Yes. The treatment process uses chlorine for disinfection, and chlorine and ammonia are added separately to form chloramines before water enters distribution.

Were PFAS detected in the 2024 Apex water report?

The report lists PFOA and PFOS as non-detects in 2024 UCMR sampling. It reports detections for PFBA, PFHxA and PFPeA, while several other listed PFAS compounds were non-detects.

What is the best water treatment system for an Apex home?

It depends on your water source and goal. Reverse osmosis is a point-of-use option for highly filtered drinking water, while whole-home systems address water throughout the house. Private wells should be evaluated separately because conditions vary by property.

Do you treat private well water in Apex?

Yes. Private-well recommendations depend on the conditions found at the home, including whether iron is dissolved or oxidized, whether sulfur is present, and the water’s pH.

Find the Right Water Treatment System for Your Apex Home

Schedule an in-home water evaluation or explore the Apex water-treatment page that matches your concern.

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